SHIPPING, RETURN & CLAIM POLICY

Effective Date: August 15, 2026

1. Manufacturing & Production Turnaround

Because all products are custom manufactured, production times vary depending on volume and manufacturing queues. Production commences solely upon the completion of two conditions:

  1. Receipt of affirmative written proof approval from Customer.

  2. Verified receipt of 100% invoice payment through QuickBooks Online.

2. Domestic Shipping & Delivery

  • Destinations: Afluentis ships exclusively to physical addresses within the United States. International shipping is not supported.

  • Carriers: Shipments are dispatched using reputable domestic carriers, including the United States Postal Service (USPS) and United Parcel Service (UPS). Carrier tracking numbers are transmitted to Customer upon package dispatch.

  • Transit Times: Stated delivery windows are carrier estimates and are not guaranteed by Afluentis LLC. Afluentis is not liable for carrier weather delays, transit interruptions, or routing issues once packages are transferred to the carrier.

3. Address Accuracy & Non-Delivery

  • Customer is responsible for providing complete and accurate shipping details, including suite, unit, or building identifiers.

  • Afluentis is not responsible for misdeliveries, returned packages, or carrier disposal resulting from incorrect or incomplete addresses supplied by Customer.

  • Reshipment costs for packages returned to sender due to invalid addresses must be paid in full by Customer prior to re-dispatch.

4. Return Policy for Custom Merchandise

Due to the custom-manufactured nature of Stall10 Tags, items cannot be returned, exchanged, or refunded. All sales are final upon submission to manufacturing facilities.

5. Claims for Defects, Company Errors, or Shipping Damage

Afluentis stands behind the quality of its products and will promptly correct manufacturing defects or transit damage in accordance with the following terms:

  • Inspection Period: Customer must inspect all merchandise and submit any claim within five (5) business days of carrier-confirmed delivery. Claims submitted after 5 business days will not be honored.

  • Filing a Claim: All claims must be submitted via email to stall10@afluentis.com with the subject line "Order Claim - [Invoice Number]".

  • Mandatory Photographic Evidence: Claims must include clear, high-resolution photographs showing:

    1. The defective item(s) or specific error in detail.

    2. A full overview of the batch (for quantity discrepancies).

    3. The damaged shipping container and packaging materials (for transit damage claims).

  • Evaluation & Resolution:

    • Afluentis Production Error: If the delivered tags materially deviate from the customer-approved digital proof due to a printing or manufacturing failure, Afluentis will reprint and reship the affected items via standard domestic shipping at no cost to Customer.

    • Shipping Damage: Items damaged in transit will be reprinted and replaced upon verification of carrier packaging damage.

    • Customer-Approved Errors: Discrepancies that match the approved proof (including typographical or roster errors) do not qualify for free replacement or refund. Reprints will be charged at standard pricing.